A trusted community starts with verification.

Before anyone joins Bon-App — diner or host — they go through our verification process. No exceptions.

  • Identity Verified

    Every member confirms their identity with a government-issued ID.

  • Background Checked

    All members pass a standard criminal background check through our screening partner.

  • Food Safety Trained

    Every host completes our free food safety certification before their first meal.

Group dining scene

Background checks for everyone.

We partner with a certified background screening provider to run checks on every member. This covers identity, criminal record and sex offender registry checks. Results are reviewed before any account is activated. We re-screen active members annually.

Close-up of plated food

Food safety you can count on.

Every host on Bon-App holds a current food safety certificate, earned through our free 45-minute online training course. The course covers safe food handling, allergen management, proper storage temperatures and kitchen hygiene. We require renewal every two years.

Business traveler or restaurant scene

Your money is protected.

Bon-App holds payment in escrow from the moment of booking. Funds are only released to the host after the meal is confirmed as complete. In the case of a no-show or food safety concern, our support team reviews and refunds appropriately.

Our community standards.

  • Zero-tolerance policy

    Harassment, discrimination or inappropriate conduct results in immediate and permanent removal from the platform.

  • Easy reporting

    Every listing and profile has a one-tap report button. Our safety team responds within 2 hours.

  • Mutual ratings

    Diners rate hosts and hosts rate diners. Low-rated accounts are reviewed and may be suspended.

  • 24/7 support

    Something go wrong? Our safety team is reachable 24 hours a day, 7 days a week.

  • Location sharing

    Hosts share their address only with confirmed bookings. Your location is never publicly visible.

  • Privacy first

    We never sell your personal data. See our full privacy policy for details.

Feel safe. Eat well.

Join a community where safety is everyone's responsibility.

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  • Ongoing monitoring — accounts flagged for unusual activity
    • Required for hosts

    Food safety training

    For every transaction

    Secure payments

    Ongoing

    Community standards

    24/7 support when you need it most

    Our Trust & Safety team is available around the clock via in-app chat, email, and phone. If something doesn't feel right — before, during, or after a meal — we're here.

    In-app reporting in under 30 seconds
    Response time under 2 hours for urgent issues
    Dedicated team for sensitive situations
    Anonymous reporting option available

    Emergency resources

    Emergency Services911 (US) / 999 (UK)
    Bon-App 24/7 Line1-800-BON-APP1
    In-App SupportTap Help → Report Issue
    Emailsafety@bon-app.co

    Safe, secure, and community-driven.

    Join a community where everyone looks out for each other.

    Join Bon-AppHow It Works